REFUND POLICY

No Returns

Since each print is custom-made to order, I do not accept returns or exchanges. This policy is in place to protect the integrity of the artwork and to maintain the high quality of each piece. I encourage you to carefully review your order, including print sizes and details, before completing your purchase. If you have any questions or concerns prior to ordering, feel free to reach out for assistance.

Replacement for Damaged Items

While great care is taken in packaging each item to prevent damage, I understand that accidents can happen during shipping. If your print arrives damaged, I’m happy to replace it free of charge. To initiate a replacement, please contact me within 7 days of receiving your item. Be sure to include:

• Clear photos of the damaged print.
• Photos of the packaging it arrived in showing your name and address (including any damage to the outer packaging).
• Your order number and details.

Once I receive your request and verify the damage, I will begin processing your replacement right away. The replacement print will be shipped as soon as possible, and I will keep you informed throughout the process. Please note that I may require you to return the damaged print before the replacement is sent, depending on the situation.

Lost Packages

In the rare event that your package is lost in transit, I will work with the shipping carrier to track it down. If the package cannot be located and is confirmed lost by the carrier, I will offer you a replacement print at no additional cost. Please reach out if you believe your package is lost, and I’ll begin the investigation process. Shipping times may vary, so please allow some extra time for your order to arrive, especially during busy holiday periods.
For tracking updates or to report a lost package, please provide:

• Your order number.
• The tracking number provided when your order was shipped.

Timeframe for Requests

To qualify for a replacement due to damage or loss, you must contact me within 7 days of receiving your print, or within 7 days of the confirmed delivery date if the package is missing. Requests made outside this timeframe may not be eligible for replacement.