Elissa
Hayes
Art
Elissa Hayes Art
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SHIPPING POLICY

Order Processing Time

Orders are typically processed within 1-3 business days after your payment has been confirmed. Please note that I ship on weekdays, Monday through Friday. Orders placed on weekends or holidays will begin processing on the next available business day. Once your order has been processed, I will send you a confirmation email with your tracking information.

Shipping Methods and Costs

Shipping costs are calculated at checkout based on the size of your order and your location. All prints are carefully packaged to ensure safe delivery:

  • Small prints will be placed in a protective flat mailer.
  • Larger prints will be carefully rolled and shipped in a sturdy tube.

Domestic and international shipping options are available. Shipping times will vary depending on your location, with estimated delivery times provided at checkout.

Estimated Delivery Times

Delivery times are approximate and may vary based on your location and shipping carrier. Once your order has shipped, you’ll receive an email with tracking information so you can monitor the status of your delivery.

  • Domestic (Within USA): Estimated delivery within 3-14 business days after shipping.
  • International: Estimated delivery within 7-30 business days after shipping, depending on the destination and local customs processing times.

Please note that these timeframes are estimates and may vary, especially during high-traffic periods like holidays.

Shipping Delays or Service Interruptions

While I strive to ensure your order reaches you on time, there may occasionally be delays due to circumstances beyond my control, such as weather, shipping carrier disruptions, or customs delays for international orders. If there is a significant delay in shipping your order, I will notify you via email as soon as possible.

If your order hasn’t arrived within the estimated delivery time, please allow a few extra days in case of unexpected shipping delays. If your order still hasn’t arrived, feel free to contact me, and I’ll be happy to assist you in tracking your package.

Lost or Missing Packages

In the rare event that your package is lost in transit, I will work with the shipping carrier to investigate and resolve the issue. If the package is confirmed lost, I will send you a replacement at no additional cost. Please contact me if you believe your package is lost, and I will assist you in resolving the situation.

Shipping Address Accuracy

Please ensure that you provide the correct shipping address when placing your order. I am not responsible for orders shipped to incorrect or outdated addresses provided by the customer. If you notice an error in your shipping address, please contact me immediately to update the information before the order is shipped.